Privacy Policy

North East Motor Group is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how North East Motor Group manages personal information. It is structured as follows:

1. Personal information North East Motor Group collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting North East Motor Group and complaints
10. Changes to Privacy Policy

1. Personal information North East Motor Group collects

The main types of personal information North East Motor Group collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with North East Motor Group such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for North East Motor Group's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for North East Motor Group's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for North East Motor Group's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with North East Motor Group.

North East Motor Group collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records North East Motor Group keeps of telephone calls, or emails received, or messages sent to North East Motor Group or posted on North East Motor Group's pages on social media);
• North East Motor Group's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, North East Motor Group collects personal information in connection with running its business directly from the individual concerned. On occasion North East Motor Group may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

North East Motor Group stores personal information in electronic and paper form.

North East Motor Group uses and discloses personal information as follows:

• to source vehicles and sell them to North East Motor Group's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with North East Motor Group's customers and prospective customers;
• to obtain products, services or information from North East Motor Group's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information North East Motor Group knows about them);
• to operate and manage North East Motor Group's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to North East Motor Group. For example, North East Motor Group may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. North East Motor Group also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

North East Motor Group uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information North East Motor Group uses in the operation of the computer program is browsing history on North East Motor Group's websites, name, contact information, and other information you may input into North East Motor Group's websites. The level of human oversight North East Motor Group provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by North East Motor Group's staff.

4. Cookies

North East Motor Group uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by North East Motor Group's web server. North East Motor Group may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on North East Motor Group's platforms and those social media platforms. North East Motor Group's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of North East Motor Group's website.

5. Links to other websites

North East Motor Group's website may contain links to third party websites. North East Motor Group does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from North East Motor Group and do not wish to receive these communications from North East Motor Group in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to North East Motor Group.

7. Overseas transfers

North East Motor Group's website/s are hosted in Australia. On occasion, a third party service provider North East Motor Group engages or that North East Motor Group is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information North East Motor Group holds about them by contacting North East Motor Group during business hours on 08 8366 7200 or via the contact page.

North East Motor Group may require an individual making a request to verify their identity before processing their request.

North East Motor Group will aim to respond to all requests promptly and within 30 days.

North East Motor Group may refuse a request where permitted or required by law. North East Motor Group will comply with any regulatory requirement to give reasons for its decision.

9. Contacting North East Motor Group and complaints

If you have any queries, concerns or complaints about how North East Motor Group handles your personal information please contact North East Motor Group during business hours on 08 8366 7200 or via the contact page. North East Motor Group may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that North East Motor Group can understand the nature of your concern. In most cases, North East Motor Group will ask that you put your request in writing.

North East Motor Group takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by North East Motor Group's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 08 8366 7200
• Mailing Address: 447 North East Road, Hillcrest, SA, 5086

10. Changes to Privacy Policy

North East Motor Group may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.